We refund or replace any item that arrives damaged, faulty or different from what you ordered. If the size is wrong, we send you a different size free of charge and you keep the first one. We do not offer refunds for a change of mind.

90-Day Perfect Fit Guarantee — free size replacement

Every order placed on maddietanks.com includes one free size replacement of one tank within 90 days of delivery, whether you bought a single tank or a bundle, and including orders placed with a discount code.

1. Email support@maddietanks.com within 90 days of delivery with your order number and the size you would like instead.
2. We confirm by email and ship the new size free of charge, usually within 2–3 business days.
3. You do not need to send anything back. Keep the first tank, pass it to a friend or donate it.

Limits:

• One free size replacement per order. A bundle of three or five tanks includes one free replacement, not one per tank.
• The replacement is the same product and colour in a different size. If that colour is out of stock, we offer another colour or a refund of the price you paid for that tank.
• The replacement tank is not itself eligible for a further free replacement.
• Free gifts included with an order, such as a wash bag or brief, are not covered by the free size replacement.
• Items bought through any other website or seller are not covered.
• We may decline a request where we see repeated use of the guarantee across several orders from the same person, address or payment method.

Damaged, faulty or incorrect items

This covers every order, including bundles, discounted orders and free gifts.

1. Email support@maddietanks.com within 90 days of delivery.
2. Include your order number, a photo of the problem and a short description.
3. Once we confirm the issue, you choose: a free replacement or a refund for the affected item.
4. You do not need to send the item back unless we ask. If we do ask, we provide a prepaid label.

Faulty means a defect in materials or making, such as a seam that comes apart or a cup pocket that tears under normal wear. It does not cover wear caused by washing against the care instructions (hot wash, bleach, tumble dryer, ironing).

Lost or undelivered parcels

If tracking has not updated for 10 business days, or your parcel is marked as returned to us, email us and we will reship or refund the order. For parcels marked delivered but not received, see our Shipping Policy.

How refunds are paid

• Refunds go back to the original payment method only.
• We issue approved refunds within 10 business days of approval. Your bank may take a further 5–10 business days to show it.
• Original shipping charges are refunded when the whole order was damaged, faulty, incorrect or lost.
• If you have not seen your refund 20 business days after our approval email, contact us.

Cancelling an order

You can cancel free of charge at any time before your order ships. See our Terms of Sale.

Before a chargeback

Please contact us first. Most issues are settled in a single email, and a refund through us is usually faster than a bank dispute. This does not limit any rights you have with your bank or card issuer.

United Kingdom customers

If you live in the United Kingdom, you have the rights below in addition to everything above. Where anything in our policies is less favourable to you, these rights apply instead.

• Right to cancel. You may cancel any order, including bundles and discounted orders, within 14 days of receiving it, without giving a reason.
• How to cancel. Email support@maddietanks.com with your order number and a clear statement that you are cancelling, or use the model cancellation form below.
• Returning the items. You do not need to send anything back. Keep the items.
• Refund. We refund the price paid and the standard delivery cost to your original payment method within 14 days of receiving your cancellation.
• Prefer a different size? Tell us instead of cancelling and we will send it free under the size replacement above.
• Faulty items. You also have your statutory rights under the Consumer Rights Act 2015. The 90-day windows in this policy do not limit those rights.

Letting you keep the items is our choice and is more generous than the law requires. Where we see repeated cancellations from the same person, address or payment method, we may ask for the items to be returned before issuing a refund.

Model cancellation form. To PureFit Wellness Corp, doing business as Maddietanks, 2702 Palo Verde Ave, Long Beach, CA 90815, United States, support@maddietanks.com. I hereby give notice that I cancel my contract of sale of the following goods: [order number and items]. Ordered on [date] / received on [date]. Name: [name]. Address: [address]. Date: [date].

New Zealand customers

Nothing in this policy limits your rights under the Consumer Guarantees Act 1993.

Contact

PureFit Wellness Corp, doing business as Maddietanks, 2702 Palo Verde Ave, Long Beach, CA 90815, United States. Email support@maddietanks.com. We reply within 1–2 business days.